ABN Tax has a unique business model which differs to most accounting and taxation firms in five key areas:

Your bookkeeper must be an ABN Tax Client Manager in order for you to be a client of ABN Tax. Check with your bookkeeper to see whether they are.

Many accounting and taxation firms do not involve a client's bookkeeper as much as they should. This can result in costly duplication of work. ABN Tax does it differently.

We refer to the bookkeeper as the ABN Tax Client Manager because they play a central role in managing the relationship between ABN Tax and the client.

In broad terms, the ABN Tax Client Manager will have the task of:

Of course, this only describes the role of the ABN Tax Client Manager in relation to year-end compliance services. The ABN Tax Client Manager may also have a role to play in other aspects of our relationship such as corporate secretarial services or the variety of other services that you may require of us from time to time.

ABN Tax is a fully staffed accounting and taxation firm, backed by a team of highly qualified accountants and tax agents with vast industry experience. ABN Tax only services ABN Members and their clients.

ABN Tax has seven directors. Among these are four Registered Tax Agents and four Chartered Accountants / CPAs.

Visit our Meet The Team page to learn more about the people behind ABN Tax.

ABN Tax is located in the inner Brisbane suburb of Woolloongabba. Click here to view a Whereis Map of our location (Open in a New Window).

Absolutely not. ABN Tax is staffed by a team of highly qualified accountants and tax agents with vast industry experience. We do all of the work at our Brisbane office using qualified professional staff. Under no circumstances do we outsource work elsewhere.

Many accounting and taxation firms do not make their charges known and the client learns of the cost for the first time once the work has been completed. ABN Tax does it differently.

At ABN Tax, we make sure that there are no nasty surprises for the client when it comes time to paying our bill. In relation to Compliance Services, we provide an upfront written quote. We do not start work until you have approved that quote. As far as our other services are concerned, many of these are performed at fixed prices which are detailed in our comprehensive fee menu. Visit the Our Services page for more details.

Managing workflow to meet the needs and expectations of our clients is essential. Our workflow comes in two forms:

• Urgent tasks which require immediate attention. Examples include urgent tax advice regarding the sale of a property, or the giving of financial information to a lender for finance approval;
• Non-urgent tasks which require less immediate attention. An example is the routine preparation of financial statements and income tax returns.

We endeavour to deal with urgent tasks as quickly as possible and sometimes this can mean that there will be some delay in the completion of non-urgent tasks, however we still aim to manage non-urgent tasks within a stated turnaround time.

ABN Tax commits to a 6-week turnaround policy on Compliance Services. Your ABN Tax Client Manager has access to a secure, on-line system called Job Watch which enables them to check the status of your work at any point in time.

ABN Tax is a fully staffed accounting and taxation firm, backed by a team of highly qualified accountants and tax agents with vast industry experience. We place a high emphasis on knowledge and training and remain at the cutting edge of all things accounting and tax.

As such, ABN Tax has the technical capability to act for clients of any size and complexity. The suitability or unsuitability of a client to ABN Tax will instead turn on whether certain circumstances are at play.

The following clients would be unlikely to be suitable for ABN Tax:

• Clients who are adamant that that have regular face-to-face contact with their accountant;
• Clients who would not be willing to involve their bookkeeper in all facets of their taxation affairs;
• Clients who employ different bookkeepers for different facets of their taxation affairs;
• Clients with substantial foreign holdings, such that Australia is not their main tax jurisdiction.

Many accounting and taxation firms will charge by the clock for each and every phone call they have with a client. ABN Tax does it differently.

ABN Tax prides itself on providing personalised advice to its clients. Although our business model does not enable face-to-face meetings, we offer the highest quality telephone advice as and when needed.

ABN Tax clients are welcome to telephone us at no cost. If there is a question that can be dealt with there and then, there is no charge. Should the conversation result in the identification of further tasks which will be at a cost, then we'll discuss this with you at the time and get approval before proceeding.

Aside from not having to worry about being charged for every instance that you talk to us, this approach also allows us to break down some of the barriers that might otherwise exist in dealing with you from afar.

The ABN Tax business model is premised on the ABN Tax Client Manager being the central figure in the client's affairs - the person that "does the books", looks after the BAS and, now, facilitates the completion of the tax and accounting work. The ABN Tax Client Manager is thus able to play a key role in allaying any concerns that you may have about not being able to meet with ABN Tax face-to-face.

Although the ABN Tax business model does not enable face-to-face contact with clients, this is more than made up for by the close working relationship we would have with your ABN Tax Client Manager and the fact that you can talk to us on the telephone without charge.

Yes. This is of paramount importance to ABN Tax as it no doubt is to you. As registered tax agents, we are governed by an industry code of conduct which places high emphasis on these issues.

When we ask your ABN Tax Client Manager to send us confidential client information, we will recommend that they do so through our Bookkeeper-Client Connect file transfer facility. This is a secure 128-bit encrypted channel which is protected by Secure Sockets Layer (SSL) technology.

The information we supply to you and your ABN Tax Client Manager will be sent only to the email addresses that you stipulate.

From ABN Tax's perspective, it is essential that we are working with the best bookkeepers in Australia and for this reason, the process of becoming an ABN Tax Client Manager is a rigorous one. A bookkeeper must:

Further information on the process to become an ABN Tax Client Manager can be found on the Become a Client Manager page.

The ABN Tax business model has been built with the electronic delivery of our products and services in mind. ABN Tax Client Managers transfer client information to ABN Tax using our Bookkeeper-Client Connect file transfer facility. This is a secure 128-bit encrypted channel which is protected by Secure Sockets Layer (SSL) technology. Similarly, the information that ABN Tax supplies to you and your ABN Tax Client Manager will be sent via email and only to the email addresses that you stipulate.

In terms of support, your ABN Tax Client Manager can simply call ABN Tax to discuss any issues.

In short, distance is no barrier and if anything, the electronic nature of our interactions will speed things up.

For more information on our range of services and how we charge, visit the Our Services page.